Welcome to Soursen

These Terms & Conditions (“Terms”) govern your access to and use of the Soursen website, services, and products. By accessing or using our platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

  1. Acceptance of Terms

By using our services, you agree to comply with and be bound by these Terms, as well as any additional guidelines, rules, and policies referenced herein or available by hyperlink. These Terms apply to all users, including wholesalers, retailers, and individuals who access or use our services.

  1. Services Provided

Soursen provides a range of services, including but not limited to sourcing products from China, quality control, price negotiation, customs handling, and delivery to your specified destination. We also offer a platform where wholesalers can register, upload, and sell their products to our clients.

  1. Account Registration

To use certain features of our services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and for any activities or actions under your account. You agree to notify us immediately of any unauthorized use of your account.

  1. Use of Services

You agree to use Soursen’s services only for lawful purposes and in accordance with these Terms. You agree not to:

Use the platform for any fraudulent or illegal activities.
Attempt to gain unauthorized access to our systems or engage in any activity that disrupts or interferes with the operation of our services.
Use the platform to distribute harmful or malicious content, including viruses or spam.

  1. Product Listings and Transactions

For Wholesalers:

You are responsible for ensuring that all product listings are accurate, complete, and comply with applicable laws and regulations.
You grant Soursen the right to display, promote, and sell your products on our platform.
You agree that Soursen will receive a commission for each successful transaction made through our platform, as per the agreed-upon rate.
For Clients:

You are responsible for ensuring that your order details, including product specifications, quantity, and delivery information, are accurate.
You agree to make payment for all products and services purchased through Soursen in accordance with the payment terms provided at the time of purchase.

  1. Shipping and Delivery

Soursen offers various shipping options, including DDP (Delivered Duty Paid) and DDU (Delivered Duty Unpaid). The choice of shipping method will affect the delivery process and your responsibilities regarding customs duties and taxes.

DDP: Soursen handles all aspects of the shipment, including customs clearance, taxes, and duties. The product is delivered directly to your specified address with no additional fees.
DDU: You are responsible for paying any import duties, taxes, and customs fees once the shipment arrives in your country. Soursen is not responsible for delays caused by customs clearance processes.

  1. Pricing and Payment

All prices listed on the Soursen platform are in the specified currency and are subject to change without notice. Payments must be made in full before products are shipped. We accept various payment methods, which will be outlined at checkout.

For clients who provide a desired price per unit, Soursen will strive to meet this price but cannot guarantee that it will always be possible due to market conditions and supplier pricing.

  1. Cancellations and Refunds

Orders may only be canceled before they are processed for shipment. If you wish to cancel an order, please contact us immediately. Refunds will be issued based on our refund policy, which will be provided to you at the time of purchase. Custom-made or special-order products may not be eligible for refunds.

  1. Intellectual Property

All content on the Soursen platform, including text, graphics, logos, images, and software, is the property of Soursen or its content suppliers and is protected by intellectual property laws. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without express written permission from Soursen.

  1. Limitation of Liability

Soursen will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our services. This includes damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.

  1. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Soursen operates. Any disputes arising under these Terms will be resolved in the courts of that jurisdiction.

  1. Changes to Terms

Soursen reserves the right to modify or update these Terms at any time. We will notify you of any significant changes by updating the “Last Updated” date at the top of this page or by other means as appropriate. Your continued use of our services after any such changes constitute your acceptance of the new Terms.

  1. Contact Information

If you have any questions or concerns about these Terms, please contact us at contact@soursen.com