Your Privacy Is Our Priority

At Soursen, we take your privacy seriously. We understand the importance of your personal and business information, and we are committed to safeguarding it. This Privacy Policy explains in detail what information we collect, how we use it, how we protect it, and your rights regarding your data.

  1. What Information We Collect

When you interact with our website or use our services, we may collect various types of information, including:

Personal Information: This includes your name, email address, phone number, billing and shipping addresses, payment information, and any other data you provide when creating an account or placing an order.
Business Information: For wholesalers or business clients, this may include details about your company, such as business name, industry, and products you are sourcing or selling.
Usage Data: We collect information about how you use our website, such as the pages you visit, the time you spend on each page, and your interactions with our site. This helps us improve our services and user experience.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our site. These allow us to remember your preferences, track your usage, and provide personalized content.

  1. How We Use Your Information

We use the information we collect for several purposes, including:

To Provide Our Services: Your information is essential for processing orders, shipping products, and managing your account. This includes communicating with you about your orders, answering inquiries, and providing customer support.
To Improve Our Services: Usage data helps us understand how our customers interact with our site, allowing us to enhance the functionality, security, and user experience.
For Marketing Purposes: With your consent, we may use your information to send you promotional materials, special offers, and updates about our services. You can opt-out of these communications at any time.
To Protect Our Business: We may use your information to detect and prevent fraud, ensure compliance with our terms and conditions, and protect the rights and safety of our users and our business.

  1. Sharing Your Information

At Soursen, we respect your confidentiality and the privacy of your business operations. We do not share your product information, sourcing details, or any other sensitive data with third parties unless it is necessary for fulfilling your order, complying with legal requirements, or with your explicit consent. For example:

Service Providers: We may share information with third-party service providers who assist with payment processing, shipping, and customer support. These providers are contractually obligated to protect your information and use it solely for the services they provide to us.
Legal Obligations: We may disclose your information if required by law, such as in response to a subpoena, or to protect the safety, rights, or property of Soursen, our users, or others.

  1. Protecting Your Information

We implement a variety of security measures to ensure the safety of your personal and business information, including:

Data Encryption: We use encryption protocols to protect your sensitive information during transmission over the internet.
Access Controls: Access to your information is restricted to authorized personnel who need it to perform their job functions.
Regular Security Audits: We conduct regular audits of our systems and processes to identify and address potential security vulnerabilities.

  1. Your Rights and Choices

You have rights regarding the personal information we hold about you, including:

Access and Correction: You can access your account to view and update your personal information at any time.
Data Portability: You can request a copy of the personal data we have about you in a structured, commonly used, and machine-readable format.
Deletion: You have the right to request that we delete your personal data, subject to certain exceptions such as compliance with legal obligations.
Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe link in any email we send or by contacting us directly.

  1. International Data Transfers

As we operate globally, your information may be transferred to and processed in countries outside of your own, including countries that may not have the same data protection laws as your country. We ensure that any transfer of your personal information complies with applicable legal requirements and that your data is adequately protected.

  1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by updating the date of this policy or through direct communication if necessary.

  1. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at contact@soursen.com